Porting a local number to Kall8

Before you start

• Get your latest bill from the current carrier. The business name, service address and account number on it must match the LOA exactly.
• Make sure the account is current; carriers refuse ports on past-due or suspended accounts.
• Note any PIN or port-out passcode the current carrier requires (common with wireless numbers).
• Do not cancel the old service.

The steps

1. Submit the LOA

   Online, with the bill attached. Add your Kall8 account number if you have one, or choose a plan first.

2. Kall8 checks and files

   We verify the details against the carrier's records within a business day and submit the port request.

3. The carrier responds

   Accepted with a firm order commitment date, or rejected with a reason we help you fix. Typically two to ten business days.

4. Port day

   The number switches to Kall8, usually mid-morning Pacific. Set where it rings in the portal beforehand so it is live the moment it arrives.

5. Cancel the old service

   Once you have confirmed the number rings through Kall8.

What can go wrong

• Name or address mismatch: the most common rejection. Use the bill, not what you think is on file.
• Wrong account number or missing PIN: wireless carriers especially.
• Number not portable: some rural exchanges and some VoIP-only numbers cannot move; we tell you before you wait.
• Bundled numbers: if you port the main number on a multi-line account, the carrier may disconnect the rest. Tell us about every number on the account.

After the port

Forwarding rules, voicemail, recording and analytics work immediately. Texting on a ported local number needs 10DLC registration, which you can start while the port is in progress.

Toll-free numbers follow a similar process between Responsible Organizations and usually move in two to five business days. Start either on the transfer page.