Frequently asked questions

Kall8 is a business phone number service from Dial800 Telecom LLC, operating since 1993. Toll-free, vanity and local numbers ring any phone you choose and include call analytics, recording, forwarding rules, voicemail and the mobile app; Kall8 Phone and Microsoft Teams plans add unlimited cloud calling with a local number per user. Everything is managed online in real time.

Minutes. Search for a number, choose a plan and pay online; the number is active as soon as the order completes. Numbers you transfer from another carrier take two to five business days (toll-free) or five to fourteen (local).

Yes. Submit the online Letter of Agency with a copy of a recent bill showing the number belongs to you. There is no port-in fee and your service is not interrupted during the transfer.

Yes. There are no contracts and no cancellation fee, so you can cancel at any time. Numbers you brought to Kall8 move on with you free; for numbers Kall8 assigned, portability is shown when you pick them and in our terms.

No. Your Kall8 number rings to any number you choose: a cell phone, an office line or a Kall8 Phone user. Caller ID display and call announcement let you tell Kall8 calls apart from calls to your regular line.

No. Kall8 does not affect your existing phone service in any way.

They all work the same way and cost the same at Kall8. 800 numbers are the oldest and scarcest; newer prefixes have more vanity combinations available. See the prefix guide.

No. Included minutes and text messages reset each month on the day after your billing date.

No. Included minutes cover calls that ring to numbers in the contiguous 48 states. Calls forwarded to Alaska, Hawaii, Canada or international destinations are billed at the international rates.

Yes, at any time by contacting customer service; the change and any prorated difference appear on your next invoice.

No. Kall8 charges no activation fee on any plan and has no minimums. The only one-time charges are for optional add-ons that list a setup price (for example Virtual PBX at $9.95) and for premium vanity numbers, which show their price before you choose a plan.

No contract, no cancellation fee. Numbers you brought to Kall8 leave with you free; for numbers Kall8 assigned, see the portability shown when you pick them and our terms.

Every plan price is plus applicable federal, state and local taxes and fees, calculated at checkout and shown before you pay. A $10 processing fee applies to a declined card.

Monthly invoices are available online in the portal and by email. Paper invoices by mail are available for a $5 mailed-invoice fee.

Your card is charged the prorated first month (or the annual amount) plus estimated taxes and fees when you sign up. Kall8 bills on the 1st of each month; usage above your plan's allowance appears on the following invoice.

Yes. Kall8 can set up a prepaid account funded by wire transfer or check; prepayments take up to five days to clear. You are responsible for keeping the balance above your usage.

Yes, all answered inbound calls use minutes. If you receive many misdials, use the free call blocking and forwarding rules, or choose an 833/844/855 number, which attract fewer wrong numbers than old 800 numbers.

Kall8 bills only the inbound call to your toll-free number. Your mobile carrier treats the forwarded call like any other incoming call under your mobile plan.

Sign in to the portal or app and switch voicemail or fax on for the number under Call Forwarding. Both are included with every number; see voicemail and fax.

Up to five minutes. Contact customer service if you need longer.

Yes. For $5 a member of our staff records your greeting, with up to three attempts to get it the way you want; if we cannot, the $5 is refunded.

Yes. Send the file to customer service and we will load it.

Kall8 stores up to 999 of your most recent messages for 30 days and can email each message to you as an attachment or link.

Yes. As well as online, in the app and by email, you can listen over the phone through the voicemail access numbers.

In the portal or the app, or by the link emailed for each recorded call. See call recording.

Call recording is included on every Numbers plan (Starter and above) and on Team 5. For Phone plans that do not include it, the low-volume plan is $10 a month plus 5¢ per recorded call and the high-volume plan is $60 per block of 3,000 recordings with no per-call charge.

Yes: by date, call length, caller ID or the number the call was forwarded to; click any column heading to re-sort.

Filter by the caller's number or by date and time to find the call, then play or download it. Notes can be added to each recording.

In most cases Kall8 still receives the calling number and shows it, even when the caller has blocked caller ID.

The calling number is normally available; caller name accuracy depends on the mobile carrier and is not guaranteed.

Kall8 does not provide legal advice. Recording-consent rules vary by state; check with an attorney about notification requirements before you enable recording.

Sign in to the portal or app, open the number and edit the ring-to number; the change is immediate. See account management.

Yes, any phone in the world. Calls forwarded outside the US48 are billed at the international rates.

Use a hunt group to ring your office, home and cell in order until one answers, or forwarding rules to send calls to different numbers by time of day, day of week or the caller's state.

Yes. Virtual PBX adds greetings, menus (press 1 for sales, 2 for service) and extensions to any Kall8 number, and is included in the Team 3 and Team 5 packs.

Yes. Master logins have full access; Toll-Free Number logins see everything about one number except billing; Ring-To Number logins see only the calls that rang to their location.

Choose a Kall8 Phone or Microsoft Teams plan at signup and the first user is provisioned immediately with a local number; add users any time from the portal (Kall8 Phone users $14.95, Teams users $11.95, local number included). No email request or waiting period is needed.