Kall8 AI Receptionist
AI receptionist for plumbers, HVAC and contractors
Customers reach a professional voice while you're under a sink, on a roof or off the clock. Your AI Receptionist answers with your company name and puts the caller through to your phone or the technician on call. $55 a month plus $10 setup, plus taxes and fees, on any Kall8 plan.
- Answers nights and weekends
- Transfers callers to you
- No contract
Kall8 AI Receptionist answers your business number 24/7 with your company name, answers questions about your service area and hours, and transfers callers to your phone or the technician on call. It costs $55 a month plus a $10 setup fee on any Kall8 plan, with 250 AI minutes included per account.
Answered while your hands are full
Trade businesses lose calls in the same few ways: the owner is on a job, the office is closed, or nobody can get to the phone. A homeowner with a problem rarely waits for a call back; they ring the next company in the search results. An AI Receptionist answers with your company name, asks what the call is about, and puts the caller through to someone who can help.
During the day it answers the routine questions you give it (do you cover my town, do you work on tankless water heaters, is there a charge for a service visit) and transfers the rest to your phone. After hours, a Scheduled Forwarding rule sends calls to it, and callers who ask for the on-call technician are transferred to that person's phone.
It doesn't quote jobs, promise arrival times or decide who goes where. Those decisions stay with you: the receptionist's job is to get the caller through to you or your on-call technician. If a transfer isn't answered, the caller can leave a voicemail when voicemail is on for your number (it's on when you add the AI Receptionist at signup).
The AI Receptionist is not an emergency service: a caller who smells gas or has any other emergency should hang up and call 911 or their utility.
A sample call
An example for a heating and cooling company on a winter evening. Your greeting, questions and on-call number are your own.
- AI Receptionist Thanks for calling Northside Heating and Air. How can I help today?
- Caller Hi, our furnace stopped working and the house is getting cold.
- AI Receptionist I'm sorry to hear that. Which town are you in, so I can check it's in our service area?
- Caller Fairview.
- AI Receptionist Thanks, Fairview is in our area. Is this a new problem, or a job we're already working on?
- Caller It's new.
- AI Receptionist Got it. Our on-call technician tonight is Marcus. Let me put you through to him now.
- The call rings Marcus's cell. If he can't pick up, the caller can leave a voicemail when voicemail is on for the number.
What callers ask a trade business
Do you work in my area?
List the towns or ZIP codes you cover and the receptionist tells the caller straight away, before anyone's time is spent on a job you can't take.
Is there a charge to come out?
If you publish a trip charge or a diagnostic fee, write it in the instructions so callers hear the same figure your office would give them.
Can someone come out today?
It doesn't promise a time. It puts the caller through to whoever decides, or to the on-call phone after hours.
Do you work on my equipment?
Brands, system types and the work you don't do: a short list in the portal answers most of these calls without a transfer.
Are you licensed and insured?
Give it your license number and the wording you're comfortable with, and it answers the question the same way each time it comes up.
Where are you with my job?
Existing customers asking about work in progress can be transferred to the office or the crew lead for that job.
Set up transfers for your crew
In your portal, under AI Agents, add a transfer target for each phone a caller may need. A small crew might set up:
- The office or the owner's phone as the main transfer target for new jobs and quotes.
- A target for the on-call technician's phone, with the number updated when the rotation changes.
- A Kall8 hunt group (a paid add-on) if two or three people share on-call duty, so the call rings each of them in turn; if nobody answers, the hunt group follows its own end-of-hunt setting.
- A Scheduled Forwarding rule that sends calls to the receptionist in the evenings and at weekends, while your office answers during the day.
- Instructions with your service area, the equipment you work on, any published trip charge and what to tell callers who ask about same-day visits.
In your portal, start from the Receptionist template, then add your towns, trades and on-call details. The portal also has starting templates for home services calls.
Kall8 AI Receptionist
What it costs
$55/month + $10 one-time setup
- Add it to any Kall8 plan: Numbers, Kall8 Phone or Microsoft Teams (plans from $14.95/month).
- On Kall8 Phone and Teams plans it answers your main line and puts callers through to your team in the app or Teams.
- On Kall8 Phone and Teams plans, calls to a toll-free main line are billed at your standard per-minute rate.
- 250 AI minutes a month included per account.
- AI minutes over 250 are $0.25 each, plus your standard per-minute rate.
- Plus taxes and fees.
- No contract. Remove it any time in your portal.
Questions
Get job calls answered while you work
Choose your Kall8 plan and number, then name your receptionist and pick its voice. $55 a month plus $10 setup, plus taxes and fees.