Voice Mail
- How do I activate Voice Mail and/or Inbound Fax Service for my toll free number?
- How long of a Voice Mail greeting can I record?
- Will you record my Voice Mail greeting for me?
- Can I have Kall8 upload my Voice Mail greeting from a .wav file on the computer?
- Is there a limit to how many Voice Mail messages I can receive?
- Can I retrieve my voice mail messages by phone?
| How do I activate Voice Mail and/or Inbound Fax Service for my toll free number? Kall8's Voice Mail and Inbound Fax service can both be easily activated from the online interface. Simply login to your account on the Kall8 website, click the 'Voice Mail' tab at the top of the screen, follow the steps provided, and save your settings. |
| How long of a Voice Mail greeting can I record? Your message box is preset to allow a personal greeting to be recorded for up to five minutes in length. If you need to record a longer greeting, please contact customer service for assistance. |
| Will you record my Voice Mail greeting for me? We understand that many customers are uncomfortable recording their own voice mail greetings, and for a nominal charge of $3, one of our staff will record your greeting for you. We will make up to three attempts to record the greeting to your specifications. If we can't get it right after the third attempt we will refund the $3 fee. |
| Can I have Kall8 upload my Voice Mail greeting from a .wav file on the computer? For a small fee, Kall8 can upload a .wav file that you have created. Please contact customer service for more information. |
| Is there a limit to how many Voice Mail messages I can receive? Kall8 will store up to 50 of your most recent new messages for 30 days time. You can also choose to have your Voice Mail messages emailed to you as an attachment in addition to being stored on the Kall8 website. |
| Can I retrieve my voice mail messages by phone? In addition to the FREE options of retrieving voice mail messages online or by email, you may also listen to voice mail messages over the phone by using one of the voice mail access numbers. |
Call Recording
- How do I retrieve and listen to recorded calls?
- How much does call recording cost?
- Can I sort my recorded calls?
- How can I use Kall8 recording to substantiate credit card sales or resolve disputes?
- What happens if the calller's Caller ID is blocked?
- What information is available from calls received from mobile phones?
- Should I seek legal advice before utilizing this service?
| How do I retrieve and listen to recorded calls? The recorded calls can be conveniently listened to online through Kall8's web interface, or have a link to each recorded call emailed to you. Since calls are recorded in *.wav format, a media player and speakers will be needed in order to listen to them on your computer. |
| How much does call recording cost? The cost for call recording depends on whether you choose to have the low volume or high volume call recording plan. The low volume plan is $10 per month and 5¢ per recorded call. The high volume plan is $60 for every block of 3000 call recordings and there is no per call charge. |
| Can I sort my recorded calls? There are many search options available for listing your call recordings such as the date the call was received, length of the call, or calls made to or from specific numbers. By default, the calls will be listed in chronological order, but can be resorted by any field by simply clicking on the column header of the desired field. |
| How can I use Kall8 recording to substantiate credit card sales or resolve disputes? By taking advantage of the sorting options listed above, you may list the calls from a particular phone number if you know the number you would like to hear the call from. Alternatively, you may list the calls by date if you don't know the number that called, but know approximately what time the caller called in. Having this information readily available provides a valuable resource to confirm orders or purchases made. |
| What happens if the calller's Caller ID is blocked? In most cases, Kall8 receives the number of the calling party and provides the Caller ID, even if the caller has blocked their Caller ID through their service. |
| What information is available from calls received from mobile phones? Kall8 cannot always guarantee the accuracy of the Caller ID information received from some mobile phone companies as the information provided is not always available, or correct. |
| Should I seek legal advice before utilizing this service? Kall8 does not provide legal advice. If you have a question about who needs to be aware that a call is being recorded, and/or proper notification as required by law, you should ask an attorney to be sure you are following the proper procedures. |
VoIP Termination
| How do I order VoIP Termination? To set up VoIP Termination with Kall8, first complete the normal signup process for your Kall8 number. Once you have a Kall8 account, either call 1.888.321.8554 or email voip@kall8.com to activate VoIP Termination. Please allow one to three business days for VoIP setup. |