Types of Hunt Groups
The type of hung group call routing you choose depends on how your phone calls are distributed. Both options use a pre-determined list of numbers to send calls to, which you can update at any time.
Follow Me (Linear)
For this option, hunting always begins at the top of the number list and runs down it in order until the call has been answered or all numbers have been attempted. This setup is ideal for both full teams or a single person with multiple numbers to receive calls.
Teams with a clear hierarchy can use this option to give specific agents the first opportunity to answer a call while ensuring another employee will pick up if that person is not available. Individuals who have both a landline and a mobile phone, meanwhile, can use a linear hunt group to receive their calls by first ringing their landline and then their cell phone.
Call Distribution (Circular)
In a circular hunt group, hunting begins with the next number on the list after the number that answered the previous call. This option is perfect for balancing between agents in a call center or for multiple businesses sharing an advertising effort.
It could also be a key component of a remote contact center setup — forwarding calls to agents' mobile devices and allowing them to work from anywhere in the world.