Call Recording

Call Recording is the perfect tool for call center managers or order verification/payment authorization. Kall8 allows you to record every call or capture a representative sample.

Call Recording Benefits

Retrieval & Storage

Uses of Call Recording

Monitor and improve customer service
Train employees
Check the accuracy of order fulfillment
Archive recorded orders and credit card authorizations
Sustain charges and resolve disputes quickly

Billing Plans

Choose the plan that best fits the volume of your calls:

Volume	Monthly	Calls Per Block	Per Call Charge
Low	$10	Unlimited	5¢
High	$60 per Block	3,000	None

Sorting Options

Kall8 allows you to sort calls by:

Date and Time
Call Length
Caller ID of the calling party
Number to which the call was forwarded

Reviewing Calls

Review your recorded calls online or have a link sent to you by email. While online, you can add personal notes to the call data. Recorded calls can also be individually downloaded to your computer at no extra charge.

Downloading Calls in Bulk

Download your call recordings in bulk directly to your computer by file transfer protocol (FTP). FTP costs $25 to set up and $5 a month for low volume users. There is no monthly charge for high volume customers.

Storage

All call recordings are stored for 30 days. For a nominal fee, additional storage is available. Individual calls can be selected to be stored longer or you can set specific parameters for automatic call storage.

Number of Stored Calls	Monthly
First 100 Stored Calls:	$15
Additional Stored Calls:	$10 per Block of 500 Calls