Enhanced Services - Payphone Blocking
The point of a toll free number is to entice customers new and old to reach out. What you don’t want, however, is to absorb extra costs — like calls from payphones. While less common these days, payphone call costs can start to weigh you down quickly.
Payphone users don’t need to insert coins when calling out to your toll free line. So who picks up that cost? Under Federal Communications Commission rules, you do. It may only take a few extended calls from payphone users to leave with a bill far above expectations.
That’s where Payphone Blocking from Kall8 comes in. With this feature, you can block your toll free numbers from receiving calls from a payphone. This saves you from needing to pick up the bill for these inquiries without damaging the customer experience for landline or mobile callers.