Advantages of Lead Management
Don’t rely on a random lead distribution system or hope someone is free to answer the phone – use Kall8’s lead management system to ensure all your leads are properly handled!
Manage Your Leads
Our lead management system allows you to distribute inbound calls to your clients and easily manage how many and which leads each client receives. Distribute or restrict calls to each client based on the day, time, and/or the area code or state that the call originated from. That means calls will always be sent to an agent that is ready to help.
Repeat Call Forwarding
Set rules for repeat calls and choose for how many days repeat callers will be sent back to the client that answered the original call. This helps customers with ongoing cases reach the same team member.
Run lead reports showing the amount of leads (calls) delivered to each client and the number of calls missed by each client. These reports help you quickly see how calls are being distributed and handled.