Enhanced Services - Hunt Groups

Phone system excellence is all about getting the right calls to the right people. A hunt group can help by using automated call routing software to distribute calls to your agents.

This enhanced feature automatically distributes calls to multiple phone numbers — either by following a set order each time or directing the call to the next number on a list.

While popular with call centers are larger businesses, hunt group call routing can be used by even the smallest of organizations. Hunt groups boost organizational efficiency by ensuring someone is always able to take a call, preventing lags in communication or new leads that slip through the cracks. The technology also removes the need for a receptionist to forward calls, saving costs and getting callers to the correct destination faster.

Types of Hunt Groups

The type of hung group call routing you choose depends on how your phone calls are distributed. Both options use a pre-determined list of numbers to send calls to, which you can update at any time.

Follow Me (Linear)

For this option, hunting always begins at the top of the number list and runs down it in order until the call has been answered or all numbers have been attempted. This setup is ideal for both full teams or a single person with multiple numbers to receive calls.

Teams with a clear hierarchy can use this option to give specific agents the first opportunity to answer a call while ensuring another employee will pick up if that person is not available. Individuals who have both a landline and a mobile phone, meanwhile, can use a linear hunt group to receive their calls by first ringing their landline and then their cell phone.

Call Distribution (Circular)

In a circular hunt group, hunting begins with the next number on the list after the number that answered the previous call. This option is perfect for balancing between agents in a call center or for multiple businesses sharing an advertising effort.
It could also be a key component of a remote contact center setup — forwarding calls to agents' mobile devices and allowing them to work from anywhere in the world.


Hunt Group Options & Rates

Features

With a Kall8 hunt group, you can:

  • Choose an initial greeting
  • Select what the caller hears while hunting is in progress
  • Set a maximum hunting time limit
  • Choose an end of hunt option if the call is not answered
  • Deactivate/reactivate hunt group numbers online
Rates

A hunt group of five numbers is just $5 to set up and $5 per month. Additional numbers are 50¢ each per month.


Instantly Activate Your Own Toll Free Number

With Kall8, you can instantly activate and forward your 800 numbers, view calls, and analyze the results of your ad campaigns online.

Copyright © 2021 Kall8. All Rights Reserved.

>